Cancellation Policy

We operate rain or shine. Lake Powell Paddleboards reserves the right to cancel any tour, lesson or rental prior to departure for any reason whatsoever. In the case that we cancel a tour or rental, you will receive a full refund. 

If you cancel or are unable to participate for any reason, our refund policy is as follows:

  • If we receive your notice of cancellation more than 24 hours prior to departure, you will receive a 100% refund.
  • If we receive your notice less than 24 hours prior to departure, no refunds will be made. 
  • Same day cancellations/no shows are not refundable.

If you need to cancel or reschedule please email your request to The cancellation notice date is the date the email was received at No phone cancellations will be accepted. 

Pandemic Exception: In lieu of a pandemic like COVID-19 and the Glen Canyon National Recreation Area gets shut down by the Park Service all existing reservations will be converted into a voucher for future use at a time of your choosing. No refunds will be given. These vouchers will be good for 2 years.