lake powell paddleboard and kayak logo

Cancellation Policy

Lake Powell Paddleboards reserves the right to cancel any tour, lesson or rental prior to departure for any reason whatsoever. In the case that we cancel a tour or rental, you will receive a full refund. 

 

Weather:

We operate rain or shine.

  • Wind is our biggest safety concern and the most common reason we would cancel. 
  • We reserve the right to refuse service if conditions pose a risk to guests, staff, or equipment.
  • If we cancel for weather, safety, or operational reasons a full refund is provided. 

 

If you cancel or are unable to participate for any reason, our refund policy is as follows:

  • If we receive your notice of cancellation more than 24 hours prior to reservation time, you will receive a 100% refund.
  • If we receive your notice less than 24 hours prior to your reserved time, no refunds will be made. 
  • Same-day bookings, no shows, late arrivals are not refundable.
  • Same day activity or rental changes are not refundable. 
 

If you need to cancel or reschedule please email your request to info@lakepowellpaddleboards.com. The cancellation notice date is the date the email was received at info@lakepowellpaddleboards.com. No phone cancellations will be accepted. 

 

 

 

Park Closure Policy: In lieu of a pandemic like COVID-19, government shutdown or other circumstances beyond our control and the Glen Canyon National Recreation Area gets shut down by the Park Service all existing reservations will be converted into a voucher for future use at a time of your choosing. No refunds will be given. These vouchers will be good for 2 years.